Privacy Policy

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Effective Date: [Insert Date]
TruMove Inc. (“TruMove,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our websites, forms, and Services.

We may collect:

1.1 Information You Provide

• Name, email, phone number
   
• Move details (addresses, dates, inventory info)
   
• Communications and messages
   

1.2 Automatically Collected Information

• IP address, browser type, device identifiers
   
• Site usage data and interactions
   
• Cookies and similar tracking technologies
   

1.3 Information From Service Providers
We may receive data from analytics providers, advertising platforms, call tracking vendors, and form tools used to run and optimize our Services.

We use information to:

• Provide brokerage services and respond to inquiries
   
• Coordinate with FMCSA-authorized motor carriers
   
• Communicate about quotes, consultations, and updates
   
• Improve our Services, train staff, and maintain quality
   
• Prevent fraud and protect security
   
• Comply with legal and regulatory obligations
   

We may share information with:

• FMCSA-authorized motor carriers for transportation coordination
   
• Vendors that support our business (CRM, email/SMS, analytics, call tracking)
   
• Legal, compliance, or security partners when required
   

We do not sell your personal information in the traditional sense. We do not permit service providers to use your information for unrelated purposes beyond providing services to TruMove.

We use cookies and similar technologies to:

• Operate site functionality
   
• Measure performance and conversions
   
• Improve your experience
   
• Support advertising and attribution
   

You may control cookies through your browser settings. Disabling cookies may limit site functionality.

If you provide your phone number, you consent to receive calls and texts from TruMove, including via automated technology where permitted by law.

You may opt out by:

• Replying STOP to texts
   
• Following email unsubscribe instructions
   

Message and data rates may apply.

We retain personal information as long as reasonably necessary for:

• Business operations
   
• Legal and compliance obligations
   
• Dispute resolution
   
• Security and fraud prevention
   

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, and we cannot guarantee absolute security.

Our Services are not intended for children under 13, and we do not knowingly collect information from children.

Depending on your location, you may have rights to:

• Access, correct, or delete your information
   
• Opt out of certain communications
   
• Request information about how we use and share data
   

To submit a request, contact: privacy@trumove.com

This section applies only to California residents.

• Identifiers (name, phone, email, IP)
   
• Internet activity data (site activity, device info)
   
• Commercial information (move-related details)
   
• Communications (call and message records)
   

• Providing and improving Services
   
• Communication and coordination with carriers
   
• Analytics, security, and fraud prevention
   
• Legal and compliance obligations
   

TruMove does not sell personal information as defined by CPRA. TruMove may share limited information with service providers and carriers strictly for business purposes.

You may request:

• Access to personal information
   
• Deletion (subject to legal exceptions)
   
• Correction
   
• Information about disclosures
   
• To limit the use of sensitive personal information (where applicable)
   

Email: privacy@trumove.com
Phone: 609-727-7647

We may verify your identity before completing requests.

We will not discriminate against you for exercising your privacy rights.

We may update this Privacy Policy from time to time. Updates become effective when posted with a revised Effective Date.