Compliance & Consumer Information

Broker disclosure

• TruMove Inc. is a licensed Household Goods Broker, not a motor carrier.
• We arrange transportation of household goods through independently authorized FMCSA motor carriers.
• TruMove Inc. does not itself transport, load, unload, pack, or store household goods.
• The carrier assigned to your move is solely responsible for the physical transportation service and for any loss or damage that occurs during that service.
• Written estimates, bills of lading, valuation coverage, and claims are issued by the assigned carrier under its own tariff and DOT authority.

FMCSA registration

• Legal name: TruMove Inc.
• USDOT Number: 4507647
• MC Number: MC-1784124
• Authority: Household Goods Broker
• Principal office: 6301 NW 5th Way, Fort Lauderdale, FL 33309

You can verify our registration and authority directly on the FMCSA SAFER system: FMCSA SAFER company snapshot.

Licensing & insurance verification

• Broker authority and current registration status: FMCSA Licensing & Insurance (L&I) system.
• Every carrier we dispatch to must hold active operating authority and the insurance coverages required by 49 CFR §387 before we hand off a move.
• If you need a copy of our surety bond or broker license on file, email compliance@trumoveinc.com.

Consumer rights & responsibilities

Federal law requires household-goods brokers and carriers to provide you, at no charge, with two consumer publications from the FMCSA. Read them before your move:

• Your Rights and Responsibilities When You Move , FMCSA (official).
• Ready to Move brochure , FMCSA (official).
• Additional consumer resources: FMCSA Protect Your Move.

Carrier standards

Before we route any move to a carrier we verify, at minimum, that:

• The carrier holds active FMCSA operating authority for household goods.
• Insurance and cargo coverage on file meet or exceed federal minimums.
• Safety rating and inspection history are within our internal thresholds.
• The carrier has agreed to our service standards, complaint response times, and claims handling requirements.

More detail on our vetting process is on the carrier approval page.

Technology disclaimer

• Inventory estimates produced by AI scanning, photo capture, and voice dictation are informational.
• Cubic feet, weight, and pricing estimates are not binding until confirmed by the assigned carrier in a written estimate.
• Route timing, ETAs, and calendars are estimates and depend on carrier availability, weather, and DOT hours-of-service rules.
• The TruMove platform is provided on an "as is" basis; use of it does not create a carrier-shipper contract with TruMove Inc.

Questions & contact

• Compliance and regulatory questions: compliance@trumoveinc.com
• Customer support and move coordination: support@trumoveinc.com
• Mailing address: TruMove Inc., 6301 NW 5th Way, Fort Lauderdale, FL 33309
• To file a complaint with the FMCSA: National Consumer Complaint Database.