SMS / Text Messaging Policy

1. Program

• Program name: TruMove Move Updates.
• Program operator: TruMove (trumoveinc.com).
• SMS support contact: support@trumoveinc.com.

2. How you opt in

• You opt in by checking the SMS consent box on a TruMove form (quote request, specialist booking, contact request, or account signup).
• The SMS box is always its own separate checkbox, never combined with a call, email, or Terms & Conditions checkbox.
• The box is never pre-checked. You must actively select it.
• Submitting a form without checking the box does not enroll you in SMS.
• Consent to receive SMS is not a condition of any purchase or service.

3. Opt-in keywords and confirmation reply

• The primary way to opt in is the unchecked consent box on our web forms above.
• If you have previously sent STOP, you can re-subscribe by texting any of these keywords to the TruMove number you were messaging with: START, YES, UNSTOP, SUBSCRIBE.
• After opting in (via web form or keyword), you will receive a one-time confirmation auto-reply:

TruMove: You're opted in to move updates. Msg freq varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

4. Message types you may receive

• Quote follow-ups and questions from your TruMove coordinator.
• Appointment and specialist callback confirmations and reminders.
• Booking status updates (confirmation, rescheduling, cancellation).
• Move-day logistics: arrival windows, carrier contact info, access notes.
• Account notices: password resets, security alerts, and other transactional messages.

5. Message frequency

• Frequency varies based on your activity.
• Typical range: 1–5 messages per request or move milestone.
• You may receive more messages around your move date.

6. Message and data rates

• Message and data rates may apply, depending on your mobile plan.
• TruMove does not charge for SMS messages; your carrier may.
• Carriers are not liable for delayed or undelivered messages.

7. HELP and STOP instructions

• Reply HELP or INFO to any TruMove SMS for help and our contact info.
• Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out at any time.
• After you send STOP, you will receive one confirmation message and no further SMS from the program.
• You can also opt out by emailing support@trumoveinc.com with the subject line "SMS STOP".
• Opting out of SMS does not close your TruMove account or stop email notifications.

8. Supported carriers

• The program is available on major US mobile carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, US Cellular, and others.
• Available carriers may change without notice.

9. Privacy

• Your mobile number is used only to deliver the messages described above and to provide customer support.
• We do not sell or share your mobile number with third parties for their own marketing.
• We share your number with SMS infrastructure providers solely to deliver these messages.
• See our Privacy Policy for full details on how we handle your information.

9a. Consent audit record

• Every time you check an SMS consent box on a TruMove form, we store a permanent audit record of that opt-in.
• The record includes: your name, email, phone number, the exact consent wording and version you agreed to, the channels you authorized, the submission timestamp, your IP address, browser user-agent, and the page URL you submitted from.
• This record is kept solely to prove lawful consent to our messaging carriers and regulators, to honor STOP/HELP requests, and to respond to any dispute. It is not used for advertising.
• You can request a copy or deletion of this record at any time by emailing support@trumoveinc.com.

9b. Call and text consent are separate

• Every TruMove form (SafetyWeb match, book-a-call, the contact card on /contact, quote request, and account signup) presents SMS consent as its own standalone checkbox, separate from any checkbox for call or email consent. Neither box is pre-checked, and checking one does not check the other.
• By checking the SMS box, you expressly consent under the TCPA to receive text messages from TruMove at the number you provided about your move. By separately checking a call box, you consent to receive calls, including calls placed with an autodialer or a prerecorded/AI voice.
• Consent to either is not a condition of any purchase or service.
• To stop texts: reply STOP to any TruMove SMS (see section 7). To stop calls: tell us on the call, or email support@trumoveinc.com with the subject line "CALL STOP". The two channels are opted out independently.
• Every opt-in is written to the same audit record described in section 9a, with the SMS and call channels recorded separately.

10. Changes

• We may update this policy as the program evolves.
• Material changes will be posted here with a new "Last updated" date.

11. Contact

• SMS support: support@trumoveinc.com
• General terms: Terms of Service
• Privacy: Privacy Policy