Terms of Service

1. Who we are

• TruMove is a software and coordination platform for residential and commercial moves.
• We help you plan, build an inventory, request quotes, and coordinate with vetted carriers.
• The actual move is performed by independent licensed and insured motor carriers.
• TruMove is not the motor carrier of record unless stated in a separate signed agreement.

2. Eligibility and accounts

• You must be at least 18 years old to use the service.
• You must provide accurate, current, and complete information.
• You are responsible for keeping your password and credentials secure.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at support@trumoveinc.com if you suspect unauthorized access.

3. Quotes and estimates

• Quotes generated in the platform are estimates, not binding contracts.
• Estimates are based on the inventory, addresses, dates, and access details you provide.
• Final pricing is confirmed in a written agreement with the assigned carrier.
• Pricing may change if move-day conditions differ from what you submitted.
• Common adjustments: added items, long carries, stairs, shuttle service, storage, delays.

4. Carrier services

• Packing, loading, transport, storage, and unloading are provided by independent carriers.
• Each carrier operates under its own contract, tariff, and insurance program.
• Claims for loss or damage are handled by the carrier under its valuation coverage.
• TruMove will help facilitate communication but is not liable for the carrier's acts or omissions.

5. Bookings, deposits, and cancellations

• A move is booked when you accept a carrier's written agreement.
• Deposits, balances, and additional charges follow that signed agreement.
• Cancellation windows, fees, and refund timing are defined by the carrier's agreement.
• Rescheduling is subject to carrier availability and may affect pricing.

6. Payments

• Payments are processed by the carrier or by TruMove on the carrier's behalf.
• Authorized payment methods include major credit cards, ACH, and other listed options.
• Disputed charges should first be raised with TruMove support to coordinate resolution.
• Unpaid balances may result in suspension of service and standard collection action.

7. Your content

• You retain ownership of inventory data, photos, voice notes, and documents you submit.
• You grant TruMove a limited license to host, process, and display that content.
• We may share that content with the carrier and service providers needed for your move.
• You confirm you have the right to share any content you upload.

8. Acceptable use

You agree not to:

• Use the platform for unlawful, fraudulent, or abusive purposes.
• Probe, scan, or attempt to breach the security of the service.
• Upload content you do not have the right to share.
• Ship prohibited or hazardous items, including flammables, explosives, or illegal goods.
• Interfere with other users, carriers, or the normal operation of the platform.
• Scrape, resell, or reverse engineer any part of the service.

9. Prohibited and restricted items

• Hazardous materials: gasoline, propane, paint, fireworks, ammunition, chemicals.
• Perishables: food that can spoil, plants, frozen items.
• High-value items requiring special handling: cash, jewelry, sensitive documents.
• Illegal items of any kind.
• Talk to your coordinator before move day if you are unsure about an item.

10. AI features

• AI helps build inventories, transcribe voice notes, scan rooms, and chat with our assistant.
• AI output is generated automatically and may be inaccurate or incomplete.
• Always review AI-generated inventory and pricing before confirming a move.
• You remain responsible for the accuracy of information you submit.

11. Service availability

• We aim for high uptime but do not guarantee uninterrupted access.
• Features may change, be added, or be removed as the service evolves.
• Planned maintenance and outages may temporarily affect access.

12. Disclaimers

• The platform is provided on an "as is" and "as available" basis.
• We disclaim all implied warranties to the maximum extent permitted by law.
• We do not warrant that the service will be error-free or meet every expectation.

13. Limitation of liability

• TruMove is not liable for indirect, incidental, special, or consequential damages.
• Our total liability for any claim is limited to the fees paid to TruMove for the related move.
• Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

• You agree to indemnify TruMove against claims arising from your misuse of the service.
• This includes content you upload, your violation of these Terms, or your violation of law.

15. Termination

• You may close your account at any time by contacting support.
• We may suspend or terminate access for violations of these Terms.
• We may suspend access if your activity creates risk for other users, carriers, or the platform.
• Sections that should survive termination (content license, disclaimers, liability) remain in effect.

16. Governing law and disputes

• These Terms are governed by the laws of the state where TruMove is headquartered.
• Disputes will first be addressed through good-faith discussion with support.
• Unresolved disputes will be handled in the courts of that jurisdiction unless required otherwise by law.

17. Changes to these Terms

• We may update these Terms as the service evolves.
• Material changes will be posted on this page with a new "Last updated" date.
• Continued use after changes take effect means you accept the updated Terms.

17a. Communications consent (calls, texts, email)

• When you check a consent box on a TruMove form (quote request, book-a-call, contact card, or the SafetyWeb match form), you expressly agree that TruMove and its coordinators may contact you at the phone number and email you provided about your move.
• This includes phone calls and SMS/MMS messages, including calls or texts placed using an autodialer, prerecorded voice, or AI voice, as permitted by the Telephone Consumer Protection Act (TCPA) and applicable state law.
• Consent to receive calls or texts is not a condition of any purchase or service.
• Message frequency varies. Msg & data rates may apply. Reply STOP to a text to opt out of SMS. Ask us on the call, or email support@trumoveinc.com, to opt out of calls.
• We keep a permanent audit record of each consent submission (name, email, phone, exact consent wording and version, channels authorized, timestamp, IP address, user-agent, and page URL) so we can honor your choices and prove lawful consent.
• Full SMS program details are in our SMS Policy. Data handling is described in our Privacy Policy.

18. Contact

• Email: support@trumoveinc.com
• For move-specific questions, contact your assigned coordinator.
• SMS program details (message types, frequency, HELP/STOP): see our SMS Policy.